GENERAL
Where are you based?
Our HQ is in Helsinki, Finland. The address is Malagankatu 5.
Can come to visit you?
You can always come by and say hi to us. We are also offering pick-up for those who are nearby or crossing over our place.
Are you fully insured and a registered company?
Yes, we are fully insured. We also have current food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling.

Fygë Food Oy / Fygë Food Ltd.
Business ID: 3197589-8
Are you still operating during the COVID-19 pandemic?
Yes for sure! Our boxes are all available to order, for contactless delivery. Once larger gatherings are allowed we will reopen orders for our grazing tables. But in the meantime, spoil your loved ones with a delish cheese or dessert box!
ORDER
How far in advance do I need to order?
This is up to you, you can book your delicious box at least 24 hours in advance, however, you are running into the risk of your date becoming unavailable due to other bookings. We do recommend booking your box at least 48 hours ahead, our calendar can be booked for up to 1 year.
How do I know your availability?
There is a calendar where you can book your date during the checkout process. Unavailable dates will be blacked out. If the date you wish is unavailable we still recommend to contact us we try to do our best to not let you alone on your date.
Can we customize your boxes/plates?
Yes, definitely! We want you to enjoy the experience of FYGË as smoothly as possible. Let us know your need and we try to accommodate it according to our best knowledge. We don’t judge you if you are addicted to lovely cheddar or you are obsessed with brie or you don’t fancy blue cheese we make sure to take it into account.
Do you charge VAT?
Yes, we are a limited and VAT registered company. The price on our website always includes VAT.
What is your cancellation policy?
At Fygë, we work on a first-come, first-served basis, which means that securing your event in our calendars, means that it is highly likely that we turn back multiple other requests for the same date. Because of this, we have a firm cancellation policy. A. In the case of cancellations notified fourteen (14) business days or more, Fygë will refund the full amount paid. B. In the case of cancellations notified between (6) and (14) business days’ notice, Fygë will retain the full amount paid and the customer will be issued a credit note. C. In the case of cancellation notified five (5) business days or less notice, FYGE will retain the full amount paid.
DELIVERY
How does delivery work?
We offer delivery Monday to Sunday. At checkout, you are able to select from three preferred deliver windows (between 8am - 11pm; 12pm - 3pm; 4pm - 7pm; 4pm - 6pm). We will endeavor to deliver your product within the preferred delivery window.  We use reliable couriers who will hand-deliver the product to you, but we are not in control of external factors such as traffic and weather. We aim to meet the preferred delivery times, but during busy periods deliveries may take longer than expected. 
What are your delivery fees?
We offer local delivery and free pick up possibility at our HQ. Delivery charges are calculated depend on your location. There are ABCDE delivery zones with different prices.
Where do you deliver?
We hand-deliver within the Helsinki Metropolitan Area(Helsinki, Vantaa, Espoo).  If you are outside of our delivery zone, please send us an email and we will do our best to help you.
Do I need to be home to accept my delivery?
Yes, the customer or recipient needs to be readily available to receive delivery of the product. 
What if no one is available to receive the delivery?
At checkout, we request all necessary contact information required to successfully complete delivery (Recipient Name, Delivery Address, Door Code (if applicable), Phone Number & Delivery Instructions). If delivery is attempted by our driver and no one is available to accept the delivery, our driver will attempt to call the recipient with the information provided by the customer. If the recipient is not reachable, our drivers are advised to call Fygë HQ when we then attempt to contact the recipient and customers ourselves. If after these attempts no one is reachable, the product will be left in a safe space outside of the address as it cannot be couriered back and delivery cannot be reattempted later in the day. Fygë is not responsible for the product if no one is available to receive it. 
What if my delivery is a gift?
The above response applies. However, if you are not sure about the recipients’ availability we do recommend purchasing a Gift Card instead.
Pick up
We offer one-hour pick-up windows between 11am and 4pm Tuesday to Saturday at our location.  We advise that customers arrive for their pick-up within their selected delivery window(which can be selected at check-out) as we cannot guarantee that the product will be available for pick-up outside of the time specified. We highly recommend and request that if you are running late to kindly advise us of your new arrival time
PRODUCTS
Do you cater to vegetarians, vegans, halal, and others?
Absolutely, just let us know your requirements at checkout.
Dietary Requirements & Allergies
Please notify of any allergy or dietary requests at checkout. If you or your recipient, has a serve allergy please be advised that we cannot guarantee that a product is completely free of allergen. Please note that our products are not prepared in an allergen-free environment. We cannot guarantee that any of the products are free of allergens and we recommend that anyone with a food allergy refrain from consuming our products. 
Ingredient Availability & Seasonality
As our produce is sourced weekly and some ingredients can be seasonal, they are subject to availability and substitutions. We may also experience supplier issues at time and therefore cannot guarantee each and every product, such as figs and honeycomb. We will always use an alternative or use more of another product to compensate.  Each of our products is thoughtfully hand-styled and inclusions may differ depending on our current stock at the time. Please note that photos are for reference only. No two pieces are ever identical and substitutions may be made at our discretion based on availability.
What is your recommended timeframe for consuming a box/platter?
Our boxes and platters are finalized just before delivery/pick-up and we recommend ordering our products for day-of consumption ideally within 2 hours of delivery/pick-up.  When refrigerated, boxes can be consumed up to 2 days after receipt.