Terms of Use
OPENING HOURS
Our customer service department is open Monday - Friday 09:00-15:00.
Please contact us on 040-6494184 or sales at fyge.fi.
Orders can be placed through our website 24/7.
Fygë Food Production & Office: Porkkalankatu 3, 00180 Helsinki
INFORMATION OF THE ORDER AVAILABILITY
Monday - Friday
Open for business
Place your order minimum of 3 working days prior to delivery or pick-up.
Saturday and Sunday
Always subject to availability, please ask for a quotation.
INFORMATION OF THE DELIVERY AND PICK-UP SERVICE
Delivery Possibility Mon - Fri between 7:30 - 16:00
* If needed earlier or later, possible with separate pricing
Pick-Up Possibility Mon- Fri between 7:30 - 16:00
* time may vary based on the chosen product
* If needed earlier or later, possible with separate pricing
INFORMATION OF THE DELIVERY PRICING
We deliver orders within the Helsinki, Espoo, and Vantaa areas. The delivery fee is 65€/way.
*If the order includes a pick-up after the event, this is separately charged 65€/way.
The delivery fee on Saturdays, Sundays and high-demand season is 85€/way.
*Orders located over 20 km from our headquarters will be negotiated separately, with pricing determined based on the distance and time of the occasion.
GENERAL INFORMATION OF THE ORDERS
Place your order at least 3 working days before the delivery date.
Headcount and dietary information must be provided 3 days prior to delivery.
Changes to your order can be made up to 3 days before delivery.
Please be aware:
Orders placed less than 3 working days before delivery are subject to availability and a 10% last minute fee.
Changes made less than 3 working days before delivery are subject to availability.
GENERAL INFORMATION OF THE CANCELLATIONS
Orders canceled less than 3 days prior to delivery are invoiced 100%.
Orders with the value over 1000 euro canceled less than 5 weekdays prior are invoiced 100%.
INFORMATION OF THE DIETARY REQUIREMENTS & ALLERGIES
Please consider dietary requirements when selecting the menu.
For allergies and special dietary requests, please notify us at checkout in the comment box.
Please note that we cannot guarantee that our products are completely free of traces of the main 16 allergens,
Including:
Cereals containing gluten (eg. wheat, rye, barley, oats)
Celery
Eggs
Fish
Lupin
Milk (including lactose)
Molluscs (such as mussels, oysters)
Mustard
Nuts (incl almonds)
Peanuts
Sesame seeds
Shellfish (crabs, lobster, prawns)
Soybeans
Sulphur dioxide and sulphites (at concentrations more than 10mg/kg or 10mg/litre)
Tree nuts
The ingredients and dietary classifications of our products are found on the specific product pages.
Vegan and gluten-free diets are charged +15% of the product/menu price.
We reserve the right to provide alternatives to accommodate other special dietary needs or preferences. Note that the special diets that are out of our product category will be charged 5 euros (0% VAT) from the original product price per product.
GENERAL INFORMATION OF THE PRODUCTS & PRICING
Our ingredients are sourced weekly and the availability and prices of all products are subject to change without notice. The ingredients might also vary seasonally, please see our website for specific menus. All our prices are VAT excluded.
For information about our full-serviced receptions and events, please email sales at fyge.fi
RETURNS
Due to the fresh nature of our goods, we do not accept returns
Any incorrect or faulty item is to be informed about the latest 1h after delivery
In order for product replacement or refund, please submit photos of the faulty item within the given time frame
ADMINISTRATIVE FEE
A 1,5% administrative fee is applied to all orders. The administrative fee covers order processing and administrative costs. By charging this service fee, we can sustain and always improve our platform, providing you with the best corporate catering solutions available
Fygë´s Oiva report can be found HERE.
