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Fygë

Terms of Use

Opening hours

Our customer service is open Monday–Friday 09:00–15:00. Please contact us on 040 649 4184 or sales@fyge.fi. Orders can be placed through our website 24/7.

Fygë food production and office: Porkkalankatu 3, 00180 Helsinki.

Equipment rental — damaged and missing items

All rented equipment remains the client's responsibility from delivery until collection by Fygë. An inventory count is conducted at the time of pickup after every event. Any items confirmed missing or damaged will be invoiced separately within 48 hours of the event at the published replacement rates. For amounts exceeding €50, Fygë will notify the client by email prior to issuing the invoice. By confirming a rental order, the client accepts these terms.

Order availability

Monday–Friday: open for business. Place your order a minimum of 3 working days prior to delivery or pick-up.

Saturday and Sunday: always subject to availability, please ask for a quotation.

Delivery and pick-up

Delivery is possible Monday–Friday between 7:30 and 16:00. If needed earlier or later, this is possible with separate pricing.

Pick-up is possible Monday–Friday between 7:30 and 16:00. The time may vary based on the chosen product. If needed earlier or later, this is possible with separate pricing.

Delivery pricing

We deliver orders within the Helsinki, Espoo and Vantaa areas. The delivery fee is €65 per way. If the order includes a pick-up after the event, this is charged separately at €65 per way.

The delivery fee on Saturdays, Sundays and in the high-demand season is €85 per way. Orders located over 20 km from our headquarters are negotiated separately, with pricing determined by the distance and the time of the occasion.

Orders

Place your order at least 3 working days before the delivery date. Headcount and dietary information must be provided 3 days prior to delivery. Changes to your order can be made up to 3 days before delivery.

Please be aware: orders placed less than 3 working days before delivery are subject to availability and a 10 % last-minute fee. Changes made less than 3 working days before delivery are subject to availability.

Cancellations

Orders cancelled less than 3 days prior to delivery are invoiced 100 %. Orders with a value over €1,000 cancelled less than 5 weekdays prior are invoiced 100 %.

Dietary requirements and allergies

Please consider dietary requirements when selecting the menu. For allergies and special dietary requests, please notify us at checkout in the comment box.

We cannot guarantee that our products are completely free of traces of the 16 main allergens:

  • Cereals containing gluten (e.g. wheat, rye, barley, oats)
  • Celery
  • Eggs
  • Fish
  • Lupin
  • Milk (including lactose)
  • Molluscs (such as mussels, oysters)
  • Mustard
  • Nuts (incl. almonds)
  • Peanuts
  • Sesame seeds
  • Shellfish (crabs, lobster, prawns)
  • Soybeans
  • Sulphur dioxide and sulphites (at concentrations of more than 10 mg/kg or 10 mg/litre)
  • Tree nuts

The ingredients and dietary classifications of our products are found on the specific product pages.

Vegan and gluten-free diets are charged +15 % of the product or menu price.

We reserve the right to provide alternatives to accommodate other special dietary needs or preferences. Special diets outside our product range are charged €5 (0 % VAT) on top of the original product price, per product.

Products and pricing

Our ingredients are sourced weekly, and the availability and prices of all products are subject to change without notice. Ingredients may also vary seasonally; please see our website for specific menus. All our prices are VAT excluded.

For information about our full-service receptions and events, please email sales@fyge.fi.

Returns

Due to the fresh nature of our goods, we do not accept returns. Any incorrect or faulty item must be reported at the latest 1 hour after delivery. For a product replacement or refund, please submit photos of the faulty item within that time frame.

Administrative fee

A 3 % administrative fee is applied to all orders. It covers order processing and administrative costs, and lets us sustain and keep improving our platform to provide the best corporate catering solutions available.